The
current trend for open plan layout ‘retail banking’
in the high street creates new privacy problems for customers wishing
to discuss their personal finances.
Halifax Banks
have overcome this problem using ‘music masking’ systems
powered by Inter-M amplification. Used in branches throughout the
UK, these systems provide low-level music and marketing messaging,
ensuring conversations between customer and advisor are ‘masked’;
thereby restoring customer confidentiality.
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